(So everything runs smoothly...)
Whether counselling or coaching, confidentiality is key to our work.
In the context of counselling, the confidentiality of our work deems that the law protects the client/therapist relationship + information cannot be disclosed without written permission.
The three exceptions to disclosure are:
Individuals: After each session, thank you.
Corporates: 50% upfront + 50% on completion, thanks.
If you've booked a session or block of sessions + need to reschedule, there’s no fee as long as you do it at least 24 hours in advance.
For sessions rescheduled within 24 hours, or no-shows, I deduct the time from your package. If you booked only one session, full fee applies.
When you buy a block of sessions with me, I commit to having enough time available to help you. That affects how many other clients I can take on. For that reason, I don’t offer refunds. So when we commit to working together, let's respect + value each-other's time.